North Shore (09) 486 8900
Waitakere (09) 839 0000

Where should you go?

Monday 2 October senior doctors and dentists strike is now off. 

Te Whatu Ora is now working to reinstate as many surgeries and procedures as possible on Monday.  We will contact you directly if your appointment is affected.


Find the best care for you and your whānau and use the emergency department for emergencies only. 

Getting sick over winter is common, but symptoms can often be managed at home safely. For symptoms that might need a bit more care there are a range of options available. Immunisation is your best protection.

Below is a guide to the best care and services available for different ailments or health situation.


Call Healthline 0800 611 116

24-hours a day / 7 days a week for free health advice from a registered nurse if you’re:

feeling unwell – but not sure whether you need to see a doctor
needing some urgent advice about a family member or friend who’s sick.

Family Doctor (GP) / Pharmacy

Your doctor will be able to deal with most medical problems.
If you don’t have a doctor call Healthline on 0800 611 116 or search for a GP in your area with Healthpoint.

Get treatment for common minor illness from community pharmacist. Your consultation and treatment may be funded under the Community Pharmacy Minor Health Conditions Service. More information here.

Accident and Medical Clinic

For urgent, less serious health concerns when your doctor is closed.

Shorecare Smales Farm - Phone 0800 746 732
Sovereign House
Smales Farm
Takapuna - Open: 24 hours, 7 days

Shorecare Northcross - Phone 0800 746 732
948 East Coast Road
Northcross - Open: 8am - 8pm, 7 days

Whitecross Henderson - Phone (09) 836 3336
131 Lincoln Road
Henderson - Open: 24 hours, 7 days

Whitecross New Lynn - Phone (09) 828 8912
2140 Great North Road
New Lynn - Open: 8am - 10pm, 7 days

Kumeu, Huapai & Helensville
The doctors in these areas run an after-hours on call service
Please phone your doctor and you will be told how to reach the on call doctor

Coast to Coast Health Care is open to 8pm every day
After 8pm there is a doctor on call who can be reached at Coast to Coast Health Care phone (09) 423 8086

Hospital Emergency Department

Seriously unwell and need emergency care.

Go to the hospital Emergency Department or call 111


  • If your child is unwell, it's always best to seek medical attention sooner, rather than later
  • Don't wait to see if their condition gets worse
  • You can also get medical advice from a professional person by ringing the free Healthline service on: 0800 611 116
  • Interpreters are available on this number Monday to Friday, 9.00am to 6.00pm

Useful info

  • You will have to pay to see a doctor
  • If you are enrolled with a doctor, visits and medication are cheaper
  • Most doctors offer free treatment to children under thirteen
  • Take your Community Services Card with you
  • If your visit is due to an accident, tell the receptionist - this will make your visit cheaper
  • The Emergency Department is free only for emergency care to New Zealand residents
  • REMEMBER: The Emergency Department is for emergencies ONLY