Privacy Policy

Te Whatu Ora Waitematā is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the Te Whatu Ora Waitematā Web site and governs data collection and usage. By using the Te Whatu Ora Waitematā website, you consent to the data practices described in this statement. 

Collection of your Personal Information

Te Whatu Ora Waitematā collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Te Whatu Ora Waitematā also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Te Whatu Ora Waitematā. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Te Whatu Ora Waitematā for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Te Whatu Ora Waitematā Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Te Whatu Ora Waitematā public message boards, this information may be collected and used by others. Note: Te Whatu Ora Waitematā does not read any of your private online communications.

Te Whatu Ora Waitematā encourages you to review the privacy statements of Web sites you choose to link to from Te Whatu Ora Waitematā so that you can understand how those Web sites collect, use and share your information. Te Whatu Ora Waitematā is not responsible for the privacy statements or other content on Web sites outside of the Te Whatu Ora Waitematā and Te Whatu Ora Waitematā family of Web sites.

Use of your Personal Information

Te Whatu Ora Waitematā collects and uses your personal information to operate the Te Whatu Ora Waitematā Web site and deliver the services you have requested. Te Whatu Ora Waitematā also uses your personally identifiable information to inform you of other products or services available from Te Whatu Ora Waitematā and its affiliates. Te Whatu Ora Waitematā may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Te Whatu Ora Waitematā does not sell, rent or lease its customer lists to third parties. Te Whatu Ora Waitematā may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Te Whatu Ora Waitematā may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Te Whatu Ora Waitematā, and they are required to maintain the confidentiality of your information.

Te Whatu Ora Waitematā does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Te Whatu Ora Waitematā keeps track of the Web sites and pages our customers visit within Te Whatu Ora Waitematā, in order to determine what Te Whatu Ora Waitematā services are the most popular. This data is used to deliver customized content and advertising within Te Whatu Ora Waitematā to customers whose behavior indicates that they are interested in a particular subject area. 

Te Whatu Ora Waitematā Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Te Whatu Ora Waitematā or the site; (b) protect and defend the rights or property of Te Whatu Ora Waitematā; and, (c) act under exigent circumstances to protect the personal safety of users of Te Whatu Ora Waitematā, or the public.

Use of Cookies

The Te Whatu Ora Waitematā Web site use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Te Whatu Ora Waitematā pages, or register with the Te Whatu Ora Waitematā site or services, a cookie helps Te Whatu Ora Waitematā to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Te Whatu Ora Waitematā Web site, the information you previously provided can be retrieved, so you can easily use the Te Whatu Ora Waitematā features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Te Whatu Ora Waitematā services or Web sites you visit.

Security of your Personal Information

Te Whatu Ora Waitematā secures your personal information from unauthorized access, use or disclosure. Te Whatu Ora Waitematā secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Te Whatu Ora Waitematā will occasionally update this Statement of Privacy to reflect company and customer feedback. Te Whatu Ora Waitematā encourages you to periodically review this Statement to be informed of how Te Whatu Ora Waitematā is protecting your information.

Queries or concerns about your information

If you have any queries or concerns about how your personal information has been managed, please contact us to see if we can resolve the problem. You can:

Email us at hnzprivacy@health.govt.nz; or
Write to us at Privacy Officer – Te Whatu Ora, PO Box 793, Wellington 6140, New Zealand

If you’re not satisfied with our response to your concerns, you can contact the Office of the Privacy Commissioner. For more information see the Office of the Privacy Commissioner website here