North Shore (09) 486 8900
Waitakere (09) 839 0000


Waitemata DHB has over 200 volunteers who work in a variety of different roles across North Shore and Waitakere Hospitals.  Our volunteers make a valuable contribution to our service every day and we appreciate their generous time and support. At the heart of everything we do is the need to deliver the best possible care we can to every patient, and to assist families and visitors during what is often a stressful time. Our success depends on people like you, so we’re excited that you have chosen to volunteer with us.

Volunteering provides an opportunity for members of our community to meet new people, learn new skills and give back to their local communities. While volunteers do not replace clinical and professional services, the time, skills and energy they bring provides added value to our patient and staff experience.

If you are 18 years or older and can commit to a minimum length of service for six months then we would love to hear from you.


How do I become a volunteer?

There are four easy steps involved in volunteering we use:

  1. Have a look at the current vacancies and volunteer opportunities
  2. Fill in an application
  3. Attend and interview and complete a police clearance
  4. Complete application process

Please note: The police clearance takes 4-6 weeks for completion; you are not able to start volunteering with us until this has been received.

Frequently asked questions

  1. You will be asked to attend an interview.
  2. We will ask you to sign a consent form to obtain a National Police Check and you will take home a self-returned envelope with your job description, confidentiality form and a volunteer agreement. You may need to complete a blood screening test depending on what role you apply for.
  3. After the interview we will conduct reference checks.
  4. Once we receive the police report and all of the forms back from you, we will then contact you for training, induction and on-boarding.

The application process takes approximately 6-8 weeks from the moment we receive your application to the point of induction into a volunteer role.

This is primarily due to the police check, which takes 4-6 weeks to come back to us.

Prior to commencing your volunteer role you will be asked to complete mandatory training for volunteers and will be invited to attend a ‘Welcome to ’Waitematā' session with all new staff.

You will also be buddied with another volunteer for the first few weeks and complete an induction particular to the area you will be volunteering in.

Mandatory training must be completed every two years and covers topics such as:

  • Health and safety
  • Infection control
  • Privacy and confidentiality
  • Fire management

The uniform will depend on where you are volunteering. The uniform tops will be provided to you. Our front of house volunteer wear a green blouse and our outpatient, ward and project volunteers wear a green polo shirt.

Volunteers wear their own black or navy blue pants or skirt. Sensible shoes and comfortable shoes with covered toes must be worn.

Our minimum age for volunteering is 18. There is no maximum age, as long as you are fit, healthy and are able to meet the requirements of the role.

We require a minimum commitment of six month for all new volunteers. The hours depend on what role you are applying for. Our ward, outpatient and front of house volunteers commit to a regular weekly shift of 4 hours.

We also have opportunities for casual volunteers who want to support us with projects.

Our volunteers have three weeks off over the Christmas and New Year period and we ask for at least two weeks’ notice of any planned leave.

Unfortunately we are not able to take any high school students due to our minimum age requirements.

Contact details for further information

To find out more about our volunteer programme get in touch with one of our volunteer coordinators.

Genevieve Kabuya
Mob:   021 544 862