Making it easier to keep in touch with patients

We are starting to use email to communicate appointment information and test results with our patients.

This is an optional service designed to make life easier for those patients who wish to take advantage of it. 

We are in the process of sending a verification email to all patients to confirm that the email addresses we have on file are correct and that they are happy for us to communicate health information with them in this way.

The verification email will come from the following email address:  WDHB Patient Verification (donotreply@emailverification.waitematadhb.govt.nz)

This email is genuine and we ask you to please respond. You are also welcome to email any queries to emailverification@waitematadhb.govt.nz or check our frequently asked questions below.

Thanks for your help!

Frequently Asked Questions:

Why am I getting a verification request from Waitematā DHB when I don’t live in their catchment?

Waitematā DHB is verifying and obtaining your consent to use emails captured by GP’s and at COVID-19 testing stations on behalf of Auckland DHB and Counties Manukau Health. We are also verifying emails on behalf of BreastScreen Waitematā Northland.

How do I know the email is not SPAM?

The genuine verification request from Waitemata DHB will ONLY come from this email address: WDHB Patient Verification (donotreply@emailverification.waitematadhb.govt.nz)

How long do I get to respond?

We would appreciate your response as soon as possible.  Don’t worry if you accidentally delete the email - we will send you two further reminders.  You will have three weeks to respond.

What happens if I lose the email you sent me?

Don’t worry - we will send you two more reminders. If for some reason, you can't find any of the emails, you can talk to one of our receptionists next time you're in and ask them to update your information. Alternatively, you can email us at emailverification@waitematadhb.govt.nz

What will happen if I don’t answer?

If you do not respond to the first email, we will send two further reminders. If we don’t hear from you after that, we will assume the email address we have on record is not accurate and we’ll continue to contact you by post.

Do I have to agree to you communicating with me by email?

No, the choice is yours. By agreeing to let us communicate your healthcare information by email, we will be able to get you information more quickly.

What do I do if I have questions about the verification request?

If you have any questions or concerns, please email emailverification@waitematadhb.govt.nz and we will do our very best to help.

What if I want to update the email address you have for me?

The next time you visit us or contact us, ask the receptionist or booking clerk to update the email address that we have on file for you.

What if I clicked the wrong response and want to change my response.

The next time you visit us or contact us, ask the receptionist or booking clerk if they can update your email address. Alternatively, you can contact us by email: emailverification@waitematadhb.govt.nz