There are some common technical issues that may be experienced during a video call.
Here are some tips to help:
Check your speakers / headset
![Is volume at audible level? Is volume at audible level?](/assets/Images/patients-visitors/telehealth/volume-audible__ResizedImageWzg0LDQxXQ.png) |
Is your volume turned up enough?
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![Speakers plugged in and switched on? Speakers plugged in and switched on?](/assets/Images/patients-visitors/telehealth/plugged-in__ResizedImageWzc5LDQxXQ.png) |
If your speakers are external, are they plugged in securely and switched on?
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![Correct speakers / headset selected? Correct speakers / headset selected?](/assets/Images/patients-visitors/telehealth/speakers__ResizedImageWzgxLDgwXQ.png) |
Is the correct speaker or headset selected? Check your settings.
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![Heading an echo? Heading an echo?](/assets/Images/patients-visitors/telehealth/echo__ResizedImageWzgwLDE2MV0.png) |
Are you hearing an echo?
- If using external speakers, position them further away from your computer and reduce the volume
- A headset or headphones might get rid of the echo
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Check your microphone
![Microphone plugged in and switched on? Microphone plugged in and switched on?](/assets/Images/patients-visitors/telehealth/plugged-in__ResizedImageWzc5LDQxXQ.png) |
If using an external microphone, is it plugged in securely and switched on?
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![Is microphone muted? Is microphone muted?](/assets/Images/patients-visitors/telehealth/muted__ResizedImageWzQxLDQwXQ.png) |
Is your microphone muted? Check your device's audio settings
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![Is Zoom using correct microphone? Is Zoom using correct microphone?](/assets/Images/patients-visitors/telehealth/zoom-mic__ResizedImageWzgwLDQwXQ.png) |
Is Zoom using the correct microphone?
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![Is correct microphone selected? Is correct microphone selected?](/assets/Images/patients-visitors/telehealth/mic-correct__ResizedImageWzM5LDQxXQ.png) |
Is correct microphone selected? Check correct audio input selected in settings
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![Other software using microphone? Other software using microphone?](/assets/Images/patients-visitors/telehealth/other-software-mic__ResizedImageWzgwLDgxXQ.png) |
Is other software using the microphone?
- Check if other software is also running, e.g. Skype
- Quit any other applications. A computer reboot may also be required
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Check your web camera
![Microphone plugged in and switched on? Microphone plugged in and switched on?](/assets/Images/patients-visitors/telehealth/plugged-in__ResizedImageWzc5LDQxXQ.png) |
If using an external camera, is it plugged in securely and switched on?
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![Is Zoom using correct camera? Is Zoom using correct camera?](/assets/Images/patients-visitors/telehealth/zoom-camera__ResizedImageWzkyLDQwXQ.png) |
Is correct camera selected? Check correct camera selected in settings
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![Other software using camera? Other software using camera?](/assets/Images/patients-visitors/telehealth/other-software-mic__ResizedImageWzgwLDgxXQ.png) |
Is other software using the camera?
- Check if other software is also running, e.g. Skype
- Quit any other applications. A computer reboot may also be required
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