Partnership leads to NZ patient experience first
Waitemata District Health Board (DHB) and Vodafone have teamed-up to deliver a national first in improving the experience of hospital patients.
Ward 7 at North Shore Hospital has become the first ward in the country where every patient is provided with a bedside tablet device and free wifi as part of a trial addressing key items raised in patient feedback.
Waitemata DHB CEO Dr Dale Bramley said patients had consistently told the DHB when rating their hospital experience that the availability of wifi and better entertainment options would improve their patient journey.
“We have listened to patient feedback and worked with Vodafone to come up with a solution that addresses both points and the initial response from patients is very promising,” Dr Bramley said.
“Feedback from Ward 7 patients will be collected and evaluated over the next three to six months but, after only one week of operation, it’s already clear that this is proving a hit.