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Innovation & Improvement

Institute for Innovation + Improvement (i3)The Institute for Innovation and Improvement (i3) brings together expertise in costing analysis, data analysis, digital platforms, evaluation, innovation, leadership, patient and whānau experience, population health and quality improvement.

This is used to support clinical teams in the design and implementation of new models of care and best practice care processes. The Institute is leading Waitematā's clinically-led care redesign and enhanced care management and building capability in the organisation to ensure current and future health challenges are being met.

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i3 Management Team

Penny Andrew Director i3
Robyn Whittaker Clinical Director of Innovation
Delwyn Armstrong Head of Analytics
Karen Fielding Health Leadership Programme Manager
Sharon Puddle  Head of Digital Transformation
Elna Meller Manager of i3

Leapfrog Programme

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The Leapfrog programme includes a number of organisation-wide projects contributing towards improving health outcomes and experience of our patients and families / whānau within our healthcare services.

Combining the projects under one programme provides greater visibility, attention and support from senior management and allows projects to move at a faster pace.

An ability to network and share resources when the projects interlink is also an advantage.

Current Leapfrog projects:

  • mobility strategy
  • enhancing data capture
  • electronic ordering systems
  • clinical decision support tools
  • better outpatient follow-up
  • patient experience reporting
  • best facilities planning using a set of core design principles
  • improving primary care connections


Safe care

Our aim is to provide safe care which is clinically effective and focused on the individual needs of every patient and family / whānau who enters our services. View information about your safety in hospital.